Degraded performance for a subset of customers

Incident Report for Peripass

Resolved

Between 13:23 and 13:37 we experienced degraded performance for a subset of customers.
This issue has been resolved and the service is operating normally.

We apologise for the incident and the inconvenience this might have caused you. We will discuss internally what learnings and mitigating measures we can take to avoid this type of incidents in the future. We will publish a post mortem in the upcoming weeks.

If you have questions or require support, please reach out at https://support.peripass.com/.

Posted Apr 14, 2026 - 15:09 CEST

Monitoring

Degrade performance has stopped since 13:37.
We will keep monitoring closely for the upcoming hours to ensure the issue is tackled properly.

Posted Apr 14, 2026 - 13:52 CEST

Investigating

We are investigating degraded performance for a subset of customers.
We will provide more details within the next hours.

Posted Apr 14, 2026 - 13:40 CEST

This incident affected: Management Portal, Self-service Kiosk, Triggers & Actions, and API.