Peripass not available for a subset of customers

Incident Report for Peripass

Resolved

Between 01:00 and 02:10 CET, Peripass was not available.
This issue has been resolved and the service is operating normally.

We apologise for the incident and the inconvenience this might have caused you. We will discuss internally what learnings and mitigating measures we can take to avoid this type of incidents in the future. We will publish a post mortem in the upcoming weeks.

If you have questions or require support, please reach out at https://support.peripass.com/.

Posted Feb 24, 2026 - 02:30 CET

Monitoring

We have found a potential root cause and deployed a fix that should mitigate the problem.
We will keep monitoring closely for the upcoming hours to ensure we have tackled the issue properly.

Posted Feb 24, 2026 - 02:17 CET

Identified

We have identified connection issues between different services.
This behaviour started around 01:00 CET/CEST.
We continue to investigate the root cause and will provide more details within the next hours.

Posted Feb 24, 2026 - 02:13 CET

Investigating

We are investigating Peripass not being available.
We will provide more details within the next hours.

Posted Feb 24, 2026 - 01:49 CET

This incident affected: Management Portal, Self-service Kiosk, Triggers & Actions, Yard Assistant App, API, and Text messages & E-mail.