Slow response of all components for a limited and select few customers

Incident Report for Peripass

Resolved

We identified performance issues in the database that resulted in slow responses across all components, including the management portal and the kiosk, affecting a limited and select few customers. These disruptions occurred daily between approximately 9:30 AM and 2:00 PM, starting on Tuesday, November 5th. We identified the issue and rolled out a solution on Thursday, November 7th. Monitoring confirms that the issue is now resolved.

We apologise for the incident and the inconvenience this might have caused you. We will discuss internally what learnings and mitigating measures we can take to avoid this type of incidents in the future. We will publish a post mortem in the upcoming weeks.

If you have questions or require support, please reach out at https://support.peripass.com/.

Posted Nov 08, 2024 - 12:21 CET

This incident affected: Management Portal, Self-service Kiosk, Triggers & Actions, Yard Operator App, API, and Text messages & E-mail.